At Tinctoria, every garment is thoughtfully crafted in small batches. We take care to ensure your order reaches you safely and in perfect condition.
1. Order Processing
All orders are processed within 2–5 business days after payment confirmation.
As many of our pieces are handcrafted and naturally dyed, certain items may require additional preparation time. In such cases, the estimated dispatch timeline will be mentioned on the product page.
Orders are processed only on business days (excluding weekends and public holidays).
2. Shipping Within India
We offer shipping across India through reliable courier partners.
- Estimated delivery time: 3–7 business days after dispatch
- Shipping charges (if applicable) will be calculated at checkout
- Free shipping may be offered on orders above a specified value
Delivery timelines may vary depending on location and courier service availability.
3. International Shipping
International shipping may be available for select locations.
- Delivery timelines vary by destination
- Customs duties, taxes, or import charges (if applicable) must be borne by the customer
- Tinctoria is not responsible for delays due to customs clearance
Please contact us before placing international orders if you need specific shipping details.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email or message with tracking details. You can use the tracking link to monitor your shipment.
5. Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Natural events
- Courier service disruptions
- High seasonal demand
- Incomplete shipping information
Tinctoria is not liable for delays caused by circumstances beyond our control.
6. Incorrect Address
Please ensure that your shipping details are accurate at checkout. Tinctoria is not responsible for orders shipped to incorrectly provided addresses.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product so we can assist you promptly.
Contact Us
For any shipping-related queries, please reach out to:
Email: tinctoriaofficial@gmail.com
Phone: +91 8237843685
